Is it safe to order online?
You can be assured that shopping with us is safe! We are a member of "Verified by Visa" and "Secure by Mastercard", providing additional security when using your payment cards online. We use industry-standard encryption systems for potentially sensitive information, such as your name, address, and other critically sensitive information like your credit/debit card details. Information passed between your computer and our website cannot be read in the event of someone else intercepting it.
How can I pay for my order?
You can pay for your order via PayPal or Credit Card. Please check About Payment for details.
How to check my order status?
Please log into your account, click "My Order" and you will see the order status straightaway.
Can I change or cancel my order after it’s placed?
In order to know the status of your order and to check if a modification is possible, you must contact our customer service via email at firstname.lastname@example.org. Please note that we are unable to make changes to an order after it is shipped out, changes include address changes, item changes and cancellations.
Can I cancel my unpaid order?
Please log into your account, click "My Order" click on the "Cancel Order" button, and submit the reason why you cancel the order. Your order will be canceled.
I am facing technical issues with the shopping cart or the payment process.
Please contact us via email email@example.com if you are having technical problems. It would really help us if you could provide the following information in order that we can try and fix this as quickly as possible.
- As much detail as you can about the issue
- Screen shots of any error message you get
- Which web browser you are using (e.g. Internet Explorer, Firefox, Chrome, Safari etc.)