👑 Join Popvil Club

What is the popvil Club and how can I join?

The Popvil Club is Popvil's loyalty program where you get rewarded every time you shop! New customers can create an account to join for free. 

How does the Popvil Membership tier system work?

Popvil Membership tiers are based on your lifetime accumulated spending and are permanent once unlocked.
When you reach a membership tier, it will never expire or downgrade. Every purchase you make contributes to your total spending and helps you unlock higher tiers with more exclusive rewards and benefits.

How can I earn more Popvil Points?

You can earn Popvil Points by completing a variety of member activities.
Points can be earned when you:
●Make a purchase
●Join the Popvil membership program
●Subscribe to our newsletter
●Follow Popvil on social media (such as Instagram, Facebook, or TikTok)
Additional point-earning opportunities may be added over time, giving you more ways to earn rewards while engaging with Popvil. For more info, click here.

What can I redeem with Popvil Points?

You can redeem your Popvil Points for exclusive rewards and benefits.
Currently, 200 points can be redeemed for a $5 discount coupon. In the future, we will continue to expand our rewards selection, including free shipping vouchers, free return or exchange perks, and other exclusive member benefits.
Reward options may vary by membership tier, with higher tiers unlocking more valuable perks.

FAQs

1. When will I receive the points and when will my account be upgraded?
After you have received your order, the Popvil Points you earn will be issued within 30 days.
Your points can be viewed in your Activities History. When the amount spent hits the requirement, your membership will be upgraded accordingly. For more info, click here.

2.How do I calculate earned points for spending?
For every $1 you spend, you earn 1 base Popvil Point.
Your membership tier determines your points multiplier, allowing you to earn more points per dollar spent as you level up:
●Higher membership tiers receive higher point multipliers
●Points are calculated based on your eligible purchase amount multiplied by your tier’s rate.

3.Do Popvil Points expire, and will my membership tier be downgraded?
Popvil Points are valid for 12 months from the date they are issued.
Once your points expire, they will be automatically removed from your account if not redeemed within the validity period. You can always check your points  and expiration details in your account.
Your Popvil membership tier will never be downgraded. Membership tiers are permanent once unlocked and are based on your lifetime accumulated spending.

4.Why have my points been deducted?
If you see that your points have been deducted, it may be because you returned an order that earned you points, or it could be that the points have expired. For more information, please contact our Customer Service  Team ：[e-mail]

5.If I have two accounts, can I transfer points from one account to the other?
We are unable to transfer rewards between accounts. Ideally, you'd earn all your rewards on one account so you can build them up faster. Our Customer Care Team can check which account has the most rewards. Please contact our  customer service team：[e-mail]

6.Where can I view my membership level and corresponding rights?
You can find it on My Account, and Popvil Club Program Page after logging in. It should be noted that currently, viewing membership-related content is only supported on the mobile platform.

7. Why can't I see my membership level and rights on the desktop platform or Application?

We apologize that we will launch it on all platform soon. But don't worry, all membership data and order data are synchronized. You can still enjoy membership points and rewards when placing orders on desktop platform or Application. Points and rewards will be automatically credited to your account after the order is completed and confirmed. Meanwhile, these points and rewards will be displayed in real time in your membership account on the mobile platform, where you can check the details on your account points history.

If you still have questions about membership points or rewards, feel free to contact our VIP customer service team: [e-mail].